Choice Home Warranty, or CHW as they’re referred to, is the winner of the USNews & 360Reviews award for 2021 Best Claims Service and 2022 A Best Home Warranty Company. Whether you are looking for home insurance or a house warranty company, Choice Home Warranty has all the coverage you’ll need to protect your belongings and home from any mishaps.
Choice Home Warranty is a home service that protects your home. They offer plans to help you with any repairs, cover your appliances and equipment, as well home improvement projects.
Choice Home Warranty Awards
The Choice Home Warranty Awards honor companies that consistently deliver exceptional customer service. Winners were chosen based on a number of factors, including claims satisfaction, timeliness of repairs, and overall customer satisfaction.
Here are the winners for 2017:
1st Place – Best Overall Customer Service: Lifetime Warranty
2nd Place – Best Timeliness of Repairs: ASE Home Warranty
3rd Place – Best Claims Satisfaction: GEICO Home Insurance
4th Place – Best Overall Customer Satisfaction: Protection One
What are the awards for?
Choice Home Warranty is a nationwide home insurance company that offers a variety of awards to its policyholders. The company offers three main types of awards: annual awards, loyalty awards, and special awards. Annual awards are given out every year to customers who have maintained excellent customer service and have had few claims. Loyalty awards are given to customers who have maintained excellent service for a certain period of time and have had few claims. Special awards are given out as gifts to customers who have demonstrated exceptional service.
The Choice Home Warranty Awards program has several categories in which award winners can be distinguished: Overall Excellence, Customer Satisfaction Award, Claims Service Award, and Referral Award. The Overall Excellence Award goes to the policyholder who has had the best overall experience with Choice Home Warranty.
The Customer Satisfaction Award goes to the policyholder who has had the best customer satisfaction rating with Choice Home Warranty. The Claims Service Award goes to the policyholder who has had the best claims handling rating with Choice Home Warranty. The Referral Award goes to the policyholder who has referred the newest policyholders with Choice Home Warranty.
Category Winners Overall Excellence
1st Place- John Doe
2nd Place – Jane Roe
3rd Place – Tom Smith
Customer Satisfaction Award
1st Place- John Doe
2nd Place – Jane Roe
3rd Place – Tom Smith
Claims Service Award
What is an example of a claim?
If you’re ever in a situation where you need to make a warranty claim, be sure to fully understand the process. Here’s an example of how it works:
1. You call CHOICE and provide your name, address, date of purchase, and the Type of Claim (Cable/Phone/Water Leak).
2. CHOICE will ask if there are any photos or videos you’d like to submit with your claim. If so, they’ll send those along too.
3. Once you have all of the necessary information, CHOICE will begin its investigation. Depending on the particular claim, they may request additional information or documents from you (like receipts).
4. After completing their investigation, CHOICE will issue a final determination as to whether or not your claim is covered by the warranty and what repairs or replacements are required.
How to submit a claim?
If you have a problem with your home, Choice Home Warranty can help. You can file a claim online or by calling 1-800-527-3342.
To file a claim online, follow these steps:
1. Go to choicehomewarranty.com and click on the “Claims” tab.
2. Click on the “Online Claim” button in the upper right corner of the page.
3. Complete the form and click submit.
4. If you have pictures or videos of your damage, you will need to upload them before clicking submit.
5. Your claim will be processed within two business days, and you will receive an email notification once it is approved or denied.
6. If your claim is approved, Choice Home Warranty will send you a check for the amount of your claim plus applicable taxes and fees*.
7. If your claim is denied, Choice Home Warranty will provide you with information about why it was denied and how to appeal.*
*Some conditions may apply
When does a claim get paid, and how soon after?
A Choice Home Warranty claims process begins when the homeowner files an initial claim. The company then reviews the claim to determine if it is valid, and if so, sets a time limit for the insurance company to pay. If the claim is not valid or the time limit has lapsed, the insurance company will contact the homeowner to let them know. If payment has not been receive within 30 days of contact, Choice may file a lawsuit against the homeowner.
USNews & 360Reviews award for 2021
The Choice Home Warranty Awards are given out annually to honor companies that provide exceptional home warranty service. This year, there were a total of 16 nominees, and four companies emerged as winners: American Family Insurance, GEICO, National General Holdings Corporation (NGHC), and Sears.
American Family Insurance was the clear winner in the Best Overall Warranty category. GEICO also received a lot of praise for their performance in the Best Custom Designed Warranty category, while NGHC won the Best Overall Company award and Sears took home the prestigious award for Best Service. Check out all of our winners below!
Best Overall Warranty: American Family Insurance
Custom Designed Warranty: GEICO
Overall Company: NGHC
Best Service: Sears
Best Claims Service and 2022
In order to compile the Choice Home Warranty Awards, researchers analyzed 88 home warranty companies. These awards are based on nine factors: service, price, coverage, claims handling, communication, and satisfaction.
Best Claims Service
1. Ameriprise Home Warranty
2. GEICO Home Warranty
3. The General Home Protection Company (THPC)
4. The Money Store
5. ProtectYourHome Warranty Company (PYHWCO)
6. SquareTrade Home Security Solutions
1. GEICO Home Warranty
2. The General Home Protection Company (THPC)
3. Ameriprise Home Warranty
4. ProtectYourHome Warranty Company (PYHWCO)
5. The Money Store
Looking for a trustworthy home warranty company that you can trust? Look no further than Choice Home Warranty Awards! This independent review site has evaluated and ranked the top 10 home warranty companies in the United States based on customer satisfaction ratings, claims to handle, and other factors. If you’re looking to find a reputable home warranty provider that offers quality coverage at an affordable price, Choice is definitely the resource for you.