Are you looking for an energy provider in Australia or want to make an upgrade? We are here to help! Electricity and gas should be easy and affordable for your home. Whether you are moving or simply want a great deal, we compare energy providers in Australia to help you cut your energy bills.
Thousands of Australians compared with Cheapbills last year alone, so you know you’re in good hands. But how do this nation’s leading energy providers stack up against each other? Below is our guide to the country’s top 10 energy companies based on company size, benefits, prices and more.
Diamond Energy (The Best Customer Service)
Created in 2014, Diamond Energy provides sustainable power from renewable sources. It is one of the only two companies to get a 5-star rating from Greenpeace’s Green Electricity Guide in 2021.
The company also has a high customer service rating, with 100% of the written enquires being answered within five business days. Their ‘Thr1ve’ rewards program allows members to work towards a bill discount through friend referrals.
Key Points:
- States available: Queensland, New South Wales, South Australia, and Victoria.
- Partially Australian-owned.
- The company is rated good by the AER when answering customer calls.
- Less than 1% of customers complained in 2020/21.
Powershop (Greenest Energy Retailers)
Powershop was created in 2009 and had more than 120,000 customers across Australia. They provide electricity to Victoria, South Australia, New South Wales, and South East Queensland. Greenpeace has named the company the greenest energy retailer in the country.
Powershop is the only company that sells 100% carbon neutral energy in the country, and they have a strong public position against fossil fuel investment. The company’s entire business is online. It is managed through an app that lets you pay for your electricity by buying ‘Powerpacks’, saving you money.
Key Points:
- States available: Victoria, South East Queensland, New South Wales, and South Australia.
- Australian and New Zealand owned.
- The company is rated good by the AER when answering customer calls.
- Only 1% of customers complained in 2020/21.
EnergyAustralia (Largest Energy Retailer)
EnergyAustralia is the country’s largest energy retailer. They provide electricity and gas to more than 1.7 million residents and small business customers in South Australia, Queensland, Victoria, New South Wales, and ACT.
According to the Australian Energy Regulator, EnergyAustralia answered 66% of its calls in 30 seconds or less. You can earn Virgin Velocity Points and buy carbon offsets as a customer.
Key Points:
- States available: South Australia, Queensland, Victoria, New South Wales, ACT.
- Not Australian-owned.
- The company is rated average by the AER when answering customer calls.
- 2% of customer complaints in 2020/21.
AGL (The Oldest Energy Company)
Created in 1837, AGL is Australia’s oldest energy company, serving more than 4.5 million customers. It sells electricity in South Australia, New South Wales, Queensland, Victoria, and gas in the same states and Western Australia.
The company has an average customer service reputation, with 62% of the calls being answered within 30 seconds. As a customer, you can link your account with Flybuys and use an energy reporting tool that closely tracks energy usage. The company also provides carbon offsets.
Key Points:
- States available: South Australia, New South Wales, Queensland, Victoria.
- Partially Australian-owned.
- The company is rated average by the AER when answering customer calls.
- 2% of customers complained in 2020/21.
Origin Energy
Origin Energy was created in 200 and has more than 4.2 million electricity customers today. The company sells electricity in the ACT, New South Wales, South Australia, Queensland, and Victoria and natural gas in these states and Western Australia.
Origin Energy is also involved in exploration operations for natural gas and solar panel installation. It has also committed to halving its carbon emissions by 2032. As a customer, you can access its app and see your daily power usage, pay your bills and more.
Their customer service is rated average, with only 53% of their customer calls being answered within 30 seconds.
Key Points:
- States available: ACT, New South Wales, South Australia, Queensland, Victoria.
- Partially Australain-owned.
- The company is rated average by the AER when answering customer calls.
- 1% of customers complained in 2020/21.
Alinta Energy
Alinta Energy started by selling gas in Western Australia in the 1990s. Today, the company provides electricity to more than a million customers in South Australia, New South Wales, Queensland, and Victoria.
The company has won many awards for their customer service and answers around 83% of its customer calls within 30 seconds.
Alinta Energy’s electricity and gas plans have no lock-in period or exit fees. As a customer, you can enjoy rewards like gift cards, discounts on movies, and an energy package combined with Kayo Sports.
Key Points:
- States available: South Australia, New South Wales, Queensland, Victoria.
- Not Australian-owned.
- The company is rated good by the AER when answering customer calls.
- 4% of customers complained in 2020/21.
Conclusion
These are the top six energy companies in Australia. You can compare energy providers to find the best one that fits your budget, your place, and your needs. You can use Cheapbills to compare these companies and see which provides you with the best deal for your money and whether they are worth it.
